HOW GOOD FACILITATION WORKS
Facilitation of group workshops, offsites, planning meetings and discussion is becoming an increasingly popular way of working through both everyday tasks and complex challenges . This is for good reasons because a good facilitator is an insider-outsider who can make sure everyone gets to where the group wants to be.
Here are some of the things a good facilitator can do.
Keeps the Group on Track to get to Desired Outcomes
• Keeps group on track to achieve objectives in given time frame.
• Establishes and reminds group members of norms for meeting behavior.
Steers towards the Goals and manages Roles
• Verifies all group members understand and commit to common goal(s).
• Sets ground rules for interaction
• Recognizes when ambiguous roles pose problems for the group e.g manager / subordinate.
Encourages & Manages Communication
• Asks open questions to stimulate group discussion.
• Solicits ideas and suggestions from all members of the group.
• Provides feedback to group on how well they are communicating and interacting.
• Addresses non-verbal communication patterns.
• Paraphrases ideas and suggestions.
• Maintains open, balanced and clear communication.
• Steers conflict away from personalities and toward task-related issues.
• Summarizes opposing positions.
• Resolves conflict which may be immobilizing the group.
Enables Knowledge Transfer
• Identifies appropriateness of the change or solutions that can be achieved.
• Encourages different views but remains subject matter expert.
• Implements appropriate decision-making procedure when decisions are needed.