How good are you at handling customers?
However good we are, we can always get better.
Take a snapshot look of where you are at the moment and where you could grow.
|
1 = not currently part of my skill set
5 = a strong part of my skill set at present
|
|
|
1.I realise the importance of service to the success of the organisation.
|
1 2 3 4 5
|
|
2. I include customer service in all aspects of my job.
|
1 2 3 4 5
|
|
3.I adapt my service approach to my different customers.
|
1 2 3 4 5
|
|
4.I feel I am continuing to gain knowledge and skills in customer care.
|
1 2 3 4 5
|
|
5.I adapt my speaking to better communicate service.
|
1 2 3 4 5
|
|
6. I know & use my organisation’s service models and processes well.
|
1 2 3 4 5
|
|
7. I am confident that I handle conflict well.
|
1 2 3 4 5
|
|
8. I feel I use listening skills well.
|
1 2 3 4 5
|
|
9. I feel that I am flexible in my communication style.
|
1 2 3 4 5
|
|
10. I am very solution oriented in my approach.
|
1 2 3 4 5
|
|
11. I am always courteous in giving service.
|
1 2 3 4 5
|
|
12. I am open to the subject of customer care skills improvement.
|
1 2 3 4 5
|
Your First Class 