Customer Care Skillset for Pros

How good are you at handling customers?

However good we are, we can always get better.

Take a snapshot look of where you are at the moment and where you could grow.

1 = not currently part of my skill set
5 = a strong part of my skill set at present
1.I realise the importance of service to the success of the organisation.
1   2   3   4   5
2. I include customer service in all aspects of my job.
1   2   3   4   5
3.I adapt my service approach to my different customers.
1   2   3   4   5
4.I feel I am continuing to gain knowledge and skills in customer care.
1   2   3   4   5
5.I adapt my speaking to better communicate service.
1   2   3   4   5
6. I know & use my organisation’s service models and processes well.
1   2   3   4   5
7. I am confident that I handle conflict well.
1   2   3   4   5
8. I feel I use listening skills well.
1   2   3   4   5
9. I feel that I am flexible in my communication style.
1   2   3   4   5
10. I am very solution oriented in my approach.
1   2   3   4   5
11. I am always courteous in giving service.
1   2   3   4   5
12. I am open to the subject of customer care skills improvement.
1   2   3   4   5

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